TERMS AND CONDITIONS OF SUPPLY
We operate the website http://www.buildingsupply.eu. We are Eko Bygghandel Öresund AB (“the Company”), a company registered in Sweden under company number 559169-8864 and with our registered office at Sadelgatan 9, SE-213 77 Malmö, Sweden. Our VAT number is SE999999999999.
These Terms will apply to any contract between us for the sale of Products to you to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. Please read these Terms carefully and make sure that you understand them before ordering any Products from our Site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.
You should print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These terms were most recently updated on 31 December 2018.
These Terms, and any Contract between us, are only in the English language. Maybe take off since we are translating
1.1 In these Terms, the following definitions apply:
Any person dealing with us other than a Consumer.
“Company”, “we”, “our”, or “us”
Eko Bygghandel Öresund AB (as defined above).
An individual dealing with us for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.
the contract between the Company and you for the sale and purchase of the Products in accordance with these Terms.
“Event Outside Our Control”
any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, acts of war or terrorism, fire, explosion, storm, flood or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport or default or non-performance of suppliers and/or subcontractors.
the products (or any part of them) listed on our website.
any bespoke specification for the Products requested by you including where Products are ordered to a certain finish, width, thickness, length or where Products are cut into separate pieces.
the terms and conditions set out in this document as amended from time to time.
the person who purchases the Products from the Company.
1.2 In these Terms, a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
2. Our Products
2.1 Any images of the Products on our Site are for illustrative purposes only. Images will vary in color due to many factors such as monitor type, scan quality, lighting arrangements etc. The Products supplied to you may vary from those images. Actual samples should be ordered and inspected to confirm texture and color before making a purchase decision.
2.2 Notwithstanding clause 2.1, every material expands and contracts with temperature changes, and composite material is no exception. Avoid potential problems by allowing time for proper acclimation of composite products to local temperatures. Expansion and contraction is not a product defect and not covered under our warranty. When installing and cutting, it is important that all boards must be kept as cool as possible by keeping them out of direct sunlight. Boards that have spent several hours in the sun will have expanded more than those kept in the shade, and consequently will contract more when they cool down resulting in uneven or bigger gaps. It is best to mark, cut, and install boards when they are all at roughly the same temperature. One should bear in mind these properties at the time of installation and have a clear area for expansion. For more details, consult with relevant product installation guides.
2.3 Unless expressly agreed otherwise (either by the description of the particular Product detailed on our Site or confirmed in writing to you) and as measured at the time of leaving the Company premises, all sizes, dimensions and measurements indicated on our Site may have around 1% tolerance.
2.4 The packaging of the Products may vary from that shown on images on our Site.
2.5 All Products shown on our Site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order as placed.
3. How we use your Personal Information
4. If you are a Consumer
This clause 4 only applies if you are a Consumer.
4.1 If you are a Consumer, you may only purchase Products from our Site if you are at least 18 years old.
4.2 As a Consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5. If you are a Business Customer
This clause 5 only applies if you are a Business.
5.1 If you are not a Consumer, you confirm that you have authority to bind any Business on whose behalf you use our Site to purchase Products.
5.2 These Terms constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these Terms.
6. How the Contract is Formed Between You and Us
6.1 To place an order on our Site please follow the steps as outlined on the “Order” form on our homepage at www.buildingsupply.eu.
6.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3 or clause 6.4.
6.3 Subject to clause 6.4, we will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”) and the Contract between us will be formed when we send you such Dispatch Confirmation.
6.4 Where you request that the Products are manufactured to a Specification, we will confirm our acceptance to you by sending an e-mail that confirms that the Products are available and we can manufacture the Products to the Specification (“Specification Confirmation”). In these circumstances, the Contract between us will be formed when we send you the Specification Confirmation.
6.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount paid as soon as possible.
7. Our Right to Vary these Terms
7.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you; and
(b) changes in relevant laws and regulatory requirements.
7.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
7.3 Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
8. Your Right of Return and Refund
This clause 8 only applies if you are a Consumer and provided that the Products have NOT been ordered to a Specification. If you are a Business or if your Products are ordered to a Specification, your only rights to cancel are set out at clause 13.
8.1 If you are a Consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations during the period set out below in clause 8.3. This means that during the relevant period if you decide for any reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. However, this cancellation right does not apply in the case of any Products made to a Specification.
8.2 Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
End of the cancellation period
Your Contract is for a single Product (which is not delivered in instalments on separate days).
The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
· one Product which is delivered in instalments on separate days.
· multiple Products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period.
The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
8.4 To cancel a Contract, you just need to let us know in accordance with clause 17.2 that you have decided to cancel.
8.5 If you cancel your Contract we will:
(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you will be required to pay us an appropriate amount to reflect the reduction in value.
(b) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.9.
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
8.6 Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. We estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
8.7 If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.8 We will refund you on the credit card or debit card used by you to pay.
8.9 If a Product has been delivered to you before you decide to cancel your Contract then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either return it to us via your own carrier or, if we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
8.10 Because you are a Consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a Consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
9.1 Any estimated delivery date set out in the Dispatch Confirmation are approximate only and the time of delivery is not of the essence. The Company shall not be liable for any delay in the delivery of the Products where there is an Event Outside Our Control or you have failed to provide us with adequate delivery instructions. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
9.2 “Delivery” will be completed when either the Products are collected by you within three days of the Dispatch Confirmation or, where you have requested the Products to be delivered, on the Products arrival at the address notified by you to us on the agreed date for delivery.
9.3 The Products will be your responsibility from the completion of Delivery.
9.4 If you fail to accept delivery of the Products on arrival at the address notified by you to us for delivery on the agreed delivery date, the Company shall store the Products until delivery is rescheduled and may charge you for all related costs and expenses (including third party courier charges, storage and insurance).
9.5 If you fail to take delivery of the Products within three Business Days of the Company notifying you that the Products are ready for collection from our premises, then, except where such failure or delay is caused by an Event Outside Our Control or our failure to comply with our obligations under the Contract:
(a) delivery of the Products shall be deemed to have been completed at 9.00 am on the fourth Business Day after the Dispatch Confirmation; and
(b) the Company shall store the Products until delivery takes place, and may charge you for all related costs and expenses (including insurance).
9.6 If 10 Business Days after the day on which the Company notified you that the Products were ready for delivery you have not taken or accepted delivery of them (as applicable), the Company may at its discretion resell or otherwise dispose of part or all of the Products and, after deducting reasonable storage and selling costs and any shortfall below the price of the Products received by the Company on a resell, refund to you the price paid for the Products.
9.7 The Company may deliver the Products by installments. Each installment shall constitute a separate Contract. Any delay in delivery or defect in an installment shall not entitle you to cancel any other installment.
9.8 Once we have received payment in full, including all applicable delivery charges (if any) and the Products have been delivered to you, you own the Products.
10. International Delivery
10.1 We are usually able to deliver to countries outside of the Sweden (“International Delivery Destinations”). In the event that such delivery is required, please contact us prior to placing an order to confirm availability of Products, delivery arrangements, terms of delivery and any associated costs.
10.2 If you order Products from our Site for delivery to one of the International Delivery Destinations, your order may be subject to import duties, taxes and additional delivery charges which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
10.3 You will be responsible for payment of any such import duties, taxes and/or additional delivery charges. Please contact your local customs office for further information before placing your order.
10.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
11. Price of Products and Delivery Charges
11.1 The prices of the Products will be as quoted on our Site from time to time or emailed to you. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Products you ordered, please see clause 11.5 for what happens in this event.
11.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation or Specification Confirmation (as applicable to you in accordance with clause 6
11.3 The price of a Product quoted on our Site includes Swedish VAT rate, ruling at the time.
11.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our Site from time to time.
11.5 Our Site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. For the avoidance of doubt, please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
12. How to Pay
12.1 You can pay for Products using a debit card, credit card or via Paypal. We accept all major Credit and Debit cards with the exception of American Express.
12.2 Payment for the Products and all applicable delivery charges is in advance and is taken at the point that you complete an online order.
13.1 The Company warrants that on delivery the Products shall:
(a) conform in all material respects with their description;
(b) be free from material defects in design, material (having regard to the grade(s) of the Products as detailed on the Site) and workmanship; and
(c) be fit for any purpose held out by the Company or made known to the Company by you expressly or by implication, and in this respect you rely on the Company’s skill and judgment.
13.2 Subject to clause 13.3, if:
(a) you give notice in writing to the Company that some or all of the Products do not comply with the warranty set out in clause 13.1 within:
i. 2 days of delivery where you are a Business customer; or
ii. 7 days after the day of delivery where you are a Consumer; and
(b) the Company is given a reasonable opportunity of examining such Products; and
(c) you (if asked to do so by the Company) return such Products to the Company’s place of business at your cost,
the Company shall, at its option, repair or replace the defective Products, or refund the price of the defective Products in full.
13.3 The Company shall not be liable for Products’ failure to comply with the warranty set out in clause 13.1 in any of the following events:
(a) you fail to give notice in accordance with clause 13.2;
(b) you make any further use of such Products after giving notice in accordance with clause 13.2;
(c) the defect arises because you failed to follow the Company’s oral or written instructions as to the storage, installation, use and maintenance of the Products or (if there are none) good trade practice regarding the same;
(d) the defect arises as a result of the Company following any drawing, design or Specification supplied by you; or
(e) the defect arises as a result of fair wear and tear, willful damage, negligence, or abnormal storage or working conditions.
13.4 Except as provided in this clause 13, the Company shall have no liability to you in respect of the Products’ failure to comply with the warranty set out in clause 13.1.
13.5 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
13.6 These Terms shall also apply to any repaired or replacement Products supplied by us.
14. Our Liability if you are a Business Customer
This clause 14 only applies if you are a Business customer.
14.1 Nothing in these Terms limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
14.2 Subject to clause 14.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
14.3 Subject to clause 14.1 and clause 14.2 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products invoiced to you.
14.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
15. Our Liability if you are a Consumer
This clause 15 only applies if you are a Consumer.
15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
15.2 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15.3 We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, or fraud or fraudulent misrepresentation.
16. Events Outside our Control
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
16.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
16.3 If the Event Outside Our Control prevents, hinders or delays the performance of any of our obligations under a Contract for a continuous period of more than four weeks, you or the Company may terminate this agreement by giving one week’s notice in writing to the other party.
17. Communications Between Us
17.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
17.2 Contacting us if you are a Consumer:
(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you must let us know that you have decided to cancel. The easiest way to do this is to complete the Cancellation Form (click here) on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. You can also email us at [email protected] or contact our Customer Services team by telephone on +46 (0)40 450 560 or by post to Eko Bygghandel Öresund AB, Sadelgatan 9, SE-213 77 Malmö, Sweden. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send the email or post the letter to us.
(b) If you wish to contact us for any other reason you can contact us by telephoning our customer service team at +46 (0)40 450 560 or by emailing us at [email protected]
(c) If we have to contact you or give you notice in writing, we will do so by email or by prepaid post to the address you provide to us in your order.
17.3 Contacting us if you are a Business Customer:
Any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three working days after the date of posting of any letter by first class post. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
18. Other Important Terms
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3 Except as set out in these Terms, any variation to the Contract, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by a director of the Company.
18.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
18.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.7 These Terms are governed by Swedish law. This means a Contract for the purchase of Products through our Site and any dispute or claim arising out of or in connection with it will be governed by Swedish law. You and we both agree to that the courts of Sweden will have non-exclusive jurisdiction.
Website Privacy Notice
This policy sets out our policy on the privacy of the individual. We take your privacy seriously and information will be used in accordance with the Sweden law and regulation on data protection (in this policy called “Data Protection Requirements”). This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you place an order or otherwise communicate with us. Eko Bygghandel Öresund may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 December 2018.
This website is not intended for children and we do not knowingly collect data relating to children unless a parent or guardian has given consent on behalf of the child. If you are under the age of 18 you should request that your parent or guardian gives their consent.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
1.1. Eko Bygghandel Öresund AB, registered in Sweden under company number 559169-8864 is the controller and responsible for your personal data. Our registered office is at Sadelgatan 9, SE-213 77 Malmö, Sweden.
1.2. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Email address: [email protected]
Postal address: Sadelgatan 9, SE-213 77 Malmö, Sweden;
Telephone number: +46 (0) 40 450 560.
1.3. You have the right to make a complaint at any time to the Swedish Data Protection Authority, the Swedish supervisory authority for data protection issues (www.datainspektionen.se). We would, however, appreciate the chance to deal with your concerns before you approach the Swedish Data Protection Authority, so please contact us in the first instance.
1.4. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. Your consent
Your use of this website signifies your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.
3. Data security
3.1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
3.2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
4. The data we collect about you
Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
4.1. Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender;
4.2. Contact Data includes billing address, delivery address, email address and telephone numbers;
4.3. Financial Data includes bank account and payment card details, note, however, that we do not store payment card details;
4.4. Transaction Data includes details about payments to and from you and other details of services you have purchased from us;
4.5. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
4.6. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
4.7. Usage Data includes information about how you use our website, products and services;
4.8. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
5. How do we collect personal information about you and how is it used?
We use different methods to collect data from and about you including through:
5.1. Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
5.1.1. enquire about or request to order our products or services;
5.1.2. create an account on our website;
5.1.3. subscribe to any service or publications;
5.1.4. request that information about us or our products and services is sent to you;
5.1.5. enter a competition, promotion or survey; or
5.1.6. give us some feedback.
5.2. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
5.3. Third parties or publicly available sources. We may receive personal data about you:
5.3.1. Technical Data from the following parties based inside or outside the European Economic Area (EEA):
18.104.22.168. analytics providers such as Google;
22.214.171.124. advertising networks; and
126.96.36.199. search information providers;
5.3.2. Contact, Financial and Transaction Data from providers of technical, payment and delivery services ;
5.3.3. Identity and Contact Data from data brokers or aggregators;
5.3.4. Identity and Contact Data from publicly availably sources.
6. How we use your personal data
6.1. We will only use your personal data when the Data Protection Requirements allows us to. Most commonly, we will use your personal data in the following circumstances:
6.1.1. where we need to perform the contract we are about to enter into or have entered into with you;
6.1.2. where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
6.1.3. where we need to comply with a legal or regulatory obligation.
6.2. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
7. Purposes for which we will use your personal data
7.1. We may to use your personal data to:
7.1.1. create an order for products or services;
7.1.2. process your order, including managing payments;
7.1.3. manage our relationship with you which will include:
188.8.131.52. asking you to leave a review or take a survey;
7.1.4. enable you to partake in a competition or complete a survey;
7.1.5. administer and protect our business and this website;
7.1.6. deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you;
7.1.7. use data analytics to improve our website, products/services, marketing, customer relationships and experiences;
7.1.8. make suggestions and recommendations to you about goods or services that may be of interest to you.
7.2. We may provide aggregate statistics about sales, customers, traffic patterns and information to third parties, but these statistics will not include any information that identifies you.
7.3. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
9. Promotional offers from us
9.1. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
9.2. You will receive marketing communications from us if you have requested information from us and have not opted out of receiving that marketing.
10. Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
11. Opting out
11.1. You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
11.2. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions.
12. Change of purpose
12.1. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
12.2. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
12.3. Please note that we may process your personal data without your knowledge or consent, in compliance with the foregoing, where this is required or permitted by the Data Protection Requirements.
13. Disclosure of your personal data
13.1. We may have to share your personal data with:
13.1.1. service providers who provide IT and system administration services;
13.1.2. providers of logistics for the delivery of products ordered by you;
13.1.3. subcontractors who are to deliver a service we are to provide to you;
13.1.4. our professional advisers; and
13.1.5. regulators and other authorities in the Sweden who require reporting of processing activities in certain circumstances.
13.2. The personal data disclosed to third parties may:
13.2.1. relate to performance of our contract with you;
13.2.2. be necessary for our legitimate interests or to comply with a legal obligation;
13.2.3. be third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
13.3. We require all third parties to respect the security of your personal data and to treat it in accordance with the Data Protection Requirements. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
14. International transfers
14.1. We will not transfer your personal data out of the EEA without your consent. If we do, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
14.1.1. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries;
14.1.2. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries; and
14.1.3. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
14.2. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
15. What are cookies and how do we deal with them?
15.1. A cookie is a piece of information that is stored on your computer’s hard drive. It is normally sent by a web server to you and enables the server to collect information back from your site visit.
16.1. Cookies help to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
16.2. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
16.3. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
16.4. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
17. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
18. Data retention
18.1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
18.2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
18.3. In some circumstances you can ask us to delete your data:
18.4. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
19. Your legal rights
19.1. Under certain circumstances, you have rights under Data Protection Requirements in relation to your personal data. Further details are available about these rights from www.datainspektionen.se
19.2. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
19.3. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
19.4. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
20. Data Protection Requirements
You have the right to:
20.1. Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
20.2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
20.3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
20.4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
20.5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following cases:
20.5.1. if you want us to establish the data’s accuracy;
20.5.2. where our use of the data is unlawful but you do not want us to erase it;
20.5.3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
20.5.4. you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
20.6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
20.7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
What are Cookies?
We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small text files that websites save onto your computer via your web browser. They’ve been around since the mid-1990s and are one of the most widely used technologies on the Internet. Many essential website functions rely on cookies. For example, you can’t shop online without them as they are used to remember what you add to your shopping basket. They also make it possible for you to receive information and advertising online that is likely to be relevant and interesting to you.
The cookies we use at https://www.buildingsupply.eu/ don’t collect any personal information about you and they can’t harm your computer, tablet or mobile phone. They are there to allow our websites to work, and to help us understand what information and advertising is most useful to visitors.
By using this website you are accepting that https://www.buildingsupply.eu/ may set cookies on your computer or mobile device.
Many cookies on https://www.buildingsupply.eu/ websites perform essential functions. When you shop online, they remember what’s in your basket. When you use our online support, they enable you to select a product and find the answers you are looking for.
Other cookies help us understand how our websites are used by visitors, so that we can improve what we do online. We use Web Analytics tools for this. No personal information about you is collected – in fact the https://www.buildingsupply.eu/ people who work with our Web Analytics tools have no way of telling who you are. They look at things like how long web pages take to load, and what information visitors look at most. They also help identify any parts of our websites that aren’t working as well as they should – so we can fix things.
A third type of cookie lets us know how well our online advertising works, and where we should place our online advertisements. Again, these cookies don’t collect any personal information about you. They let us know if one of our advertisements on another website like Google or Yahoo has sent a visitor to a https://www.buildingsupply.eu/ website.
Types of cookies used by https://www.buildingsupply.eu/
Cookies fall into two general categories: first party cookies (which we set) and third-party cookies (which are set by partners).
These cookies are set by https://www.buildingsupply.eu/. For the most part, they enable essential functionality on our website. They also include Web Analytics cookies, which we use to understand how our websites are used by visitors so that we can improve them.
Third-party cookies are not set by https://www.buildingsupply.eu/, but by selected partners with whom we work. They don’t collect or send any personal information about you. Some of them enable useful services, for example online questionnaires or Live Chat (which lets you ask questions of a https://www.buildingsupply.eu/ expert). Others may be set by advertising networks we work with, so that they can place our online advertisements in the most appropriate places.
Social media cookies
Some pages on our websites let you share our content through social media sites like Facebook and Twitter. Sometimes we may embed videos from sites such as YouTube. These sites set their own cookies, which we don’t control. You might like to check their websites to find out more about their cookies policies.
The most popular web browsers allow you to manage cookies. You can choose to accept or reject all cookies, or just specific types of cookie.
What happens if you reject all cookies?
You’ll still be able to use some parts of our websites, including many of the pages with information about the latest https://www.buildingsupply.eu/ products. But some useful sections won’t work if you disable cookies. For example, you won’t be able to use online support or make purchases.
How to manage cookies in different web browsers
Use the links below to find information on how to manage cookies on the major web browsers. These pages are not on https://www.buildingsupply.eu/ websites, and are all in English (but most have options for different languages).
PC and Mac
(Different Blackberry devices have different instructions, but you can find all the different Blackberry user manuals at the above link.) If you use a web browser not listed above, please refer to your browser’s documentation or online help for more information.
Not sure which web browser you have? Here’s how to find out:
PC:Open your web browser and click “Help” at the top of the browser window. Then select “About”. You should see a pop-up with information about your browser.
Mac:Open your web browser and click “Help” at the top of the browser window. Then select “About”. You should see a pop-up with information about your browser.
Mobile:Check the name of the app you open to browse the Internet.
More information about managing cookies
www.allaboutcookies.org is a useful resource with a lot of detailed information about cookies and how to manage them.
If you’d like to find out more about opting out of retargeting or behavioural advertising, please visit the Network Advertising Initiative at www.networkadvertising.org/managing/opt_out.asp.
If you have a question about this policy please contact us by one of the following means:
If your enquiry relates to Eko Bygghandel Öresund AB:
By email: firstname.lastname@example.org
By post: Data Protection Officer at Privacy Team, Eko Bygghandel Öresund AB, Sadelgatan 9, 213 77 Malmö, Sweden.
You also have the right to lodge a complaint with the Swedish Data Protection Authority. Go to www.datainspektionen.se to find out more.